This page is provided for transparency. See the full Legal & policies page for the complete document set.
The short version
- •You do not need to sign in to ask for deletion.
- •Tell us what to delete: your whole account, specific content, a voice or likeness model, or connected social data.
- •We confirm the request comes from you, then delete or explain what we must keep and why.
- •You can appeal our answer.
This summary is for orientation only. It is not a substitute for the full text, and the numbered sections below govern in the event of any difference.
Prepare a deletion request
This prepares an email to privacy@nextgentm.com. Nothing is sent until you send it from your own email app. Do not include passwords, card numbers or harmful images.
For example Facebook, Instagram, TikTok, X, YouTube or LinkedIn.
1. What you can ask us to delete
- your account, profile and sign-in connections;
- User Content, Output and conversation history;
- voice recordings, photos, video and the voice or avatar models made from them;
- data from connected social accounts, including scheduled posts we have not yet published;
- enquiries, applications and newsletter subscription data.
2. How to ask
Use the request builder on this page or email privacy@nextgentm.com with the subject "Data deletion request". Include the email address on your account and what you want deleted. Do not include passwords or payment card numbers.
3. Confirming it is you
To protect you, we confirm the request — usually by replying to the email address on the account. An authorized agent can make a request with your written permission; we may check with you directly. For a voice or likeness model, the person concerned or their authorized rights holder must confirm.
4. What happens next
We acknowledge your request, then delete the data from our active systems and ask our service providers that hold it (for example AI voice providers) to delete it. We will tell you when this is done or explain why something is kept. We respond within the time your local law sets — one month in the UK and EEA (extendable by up to two months for complex requests, with notice), 30 days in Switzerland, and 45 days under US state laws (extendable once by 45 days, with notice) — and within one month elsewhere.
5. What we may keep
We may keep limited records where the law requires or allows it — for example purchase and tax records, records needed to prevent fraud or to deal with a legal claim, and a note of your request. Backups are overwritten on their normal cycle. Payment providers and social networks keep their own records under their own policies; content already published on a social network must be deleted there.
6. Facebook and other connected platforms
If you used Facebook sign-in or connected a social account, you can send us a deletion request as above at any time — you do not need to disconnect first. You can also remove LootMogul in the platform's apps and websites settings to stop future access; removing access alone does not delete data we hold.
7. Not happy with our answer?
Reply to our decision or email privacy@nextgentm.com with "Appeal" in the subject. You may also complain to your data protection authority, listed in our Privacy Policy.