Refund & Cancellation Policy

1. What can be bought on LootMogul

Purchases currently available on lootmogul.com include Gems (digital in-platform credits), some feature subscriptions, sports-organization reports, and business orders such as campaign and partnership payments. Business programs agreed in a signed agreement follow that agreement's payment terms.

Gems are not money, cryptocurrency or an investment, have no cash value and are used only to access features on LootMogul.

2. Before you pay

Before you pay we show what you are buying and ask you to confirm that you are 18 or older and agree to our Terms. The secure payment page shows the final price, currency and any taxes, and for subscriptions the billing frequency, any trial and when it ends, and that it renews until cancelled.

Card and related payments are processed by Stripe. Crypto payments for Gems are processed by MoonPay where offered. The payment methods shown (for example cards or digital wallets) depend on the provider, your device and your location; a wallet such as Apple Pay or Google Pay is only a way of paying through the provider, not the seller. The provider's own terms apply to the payment step.

3. Delivery of digital content

Gems, features and reports are delivered to your account, usually immediately after payment is confirmed. If something has not arrived within 24 hours, email support@nextgentm.com.

4. Cancelling a subscription

You can cancel at any time while signed in: open Manage billing or cancel in your account settings, which opens our payment provider's secure billing page for your own subscription. If that page cannot find your billing account, email support@nextgentm.com from your account email and we will cancel for you. Cancellation stops future renewals; you keep access until the end of the period already paid. We do not charge a cancellation fee.

5. UK and EEA: 14-day right to withdraw

If you are a consumer in the UK or EEA, you can usually withdraw from a purchase of digital content or a digital service within 14 days of the contract, without giving a reason.

For digital content not supplied on a physical medium, this right ends once supply has begun only if you expressly asked for immediate supply, acknowledged that you would lose the right, and we confirmed this to you in a durable form such as an email. If any of those steps did not happen, your right to withdraw remains. For a service you asked to start during the 14 days, you can still withdraw, but we may charge a proportionate amount for what was provided before you told us.

To withdraw, send a clear statement to support@nextgentm.com. You may use the model form below; you do not have to. We will refund you, including any standard delivery charge, without undue delay and within 14 days of receiving your notice, to the original payment method.

Model withdrawal form

To: NextGenTM, Inc. d/b/a LootMogul, 831 N Tatnall Street, Suite M #275, Wilmington, DE 19801, United States — support@nextgentm.com. I hereby give notice that I withdraw from my contract for the following digital content or service: [service/product], order number [if known], ordered on [date], name [name], email address on the account [email], date [date].

6. South Africa: cooling-off

Under the Electronic Communications and Transactions Act, consumers may cancel an electronic transaction for services without reason or penalty within 7 days of the agreement, except where a lawful exception applies — for example, services that have already begun with your consent before the end of that period. On a valid cancellation, we refund payments made within 30 days. Your rights under the Consumer Protection Act also apply.

7. India

We acknowledge covered consumer complaints within 48 hours and resolve them within one month of receipt, and process approved refunds within a reasonable time. Email support@nextgentm.com.

8. Faults, duplicate and unauthorized charges

Wherever you live, if a charge is duplicated, was not authorized by you, or the digital content or service is faulty or not as described, contact us. We will investigate and, where appropriate, repair, replace, re-deliver or refund in line with your legal rights. Report unauthorized charges promptly; you may also have rights through your card issuer.

9. How refunds are paid

Approved refunds go back to the original payment method. We issue the refund through the payment provider; your bank or card issuer may take several more business days to show it. Gems that were refunded are removed from your balance.

Outside the cases above, and unless the law requires otherwise, we do not normally refund Gems already used or a subscription period already started, but you can always ask and we will consider your request fairly.

10. Asking for help or a refund

Email support@nextgentm.com with the email address on your account, the order or receipt number and the date, and what went wrong. Please do not send full card numbers. We aim to reply within two business days.